CODES
Codes of Conducts for pilots
Detailed guidance on passenger handling shall be provided to the pilot:
1) Just after the passenger booking:
- Contact the passenger by phone/chat to acquaint each other.
- Explain to the passenger the risks of cancellation of the flight due to the weather or any other cancellation reason.
- Give some advice to the passenger in terms of logistics (sunglasses, transportation to the airfield,
weight of passengers, maximum luggage, etc.).
2) The Day before the flight:
- Make a weather briefing with the passengers / cancellation if needed.
- Make sure the passenger will be on time to the airfield.
- Repeat advice to the passenger in terms of logistics (sunglasses, transportation to the airfield,
weight of passengers, maximum luggage, etc.).
3) Before Engine start:
- Take time to explain on the map the route you are planning to do.
- Explain to the passenger what he should or not do (below an example of passenger briefing)
4) Passenger Briefing: inside the aircraft
- Installation, seat belt, seat position, locking and unlocking of the doors.
- Instrument and controls: ruder, yoke are unobstructed (Explain to the passenger they shouldn’t touch it and should make sure it is always unobstructed).
- Explain to the passengers that they should not speak when the pilot is using the radio.
- Explain how to proceed in an emergency landing.
- How to proceed in case of stress or sickness, that the passenger should not hesitate to tell the pilot
(Pilot should handover an air sickness bag).
- Instruct the passenger on how to participate in the safety of the flight (you can tell passengers how
they can help you)
CODES
Codes of Conduct for Passengers
(1) Respect the pilot’s instructions
It is important to understand that the pilot is the only decision maker on the aircraft as he/she is the pilot in command. Before departure, the pilot can decide at any time to cancel the flight. During the flight passengers must abstain from making any comments on the decisions of the pilot, to avoid distracting the pilot from safely piloting the aircraft.
(2) Respect the pilot decision regarding weather hazards
As part of their pilot license, private pilots have received training on weather conditions and the consequences of deteriorating weather conditions. Most pilots will only be allowed to fly in visual weather conditions as part of their VFR (Visual Flight Rules) training. Some pilots might have an IFR (Instrument Flight Rules) qualification and are permitted to fly under non-visual weather conditions.
At all times, both VFR and IFR pilot's decision on flying, diversion during flight or not flying shall be respected. A passenger should never try to persuade a pilot to fly if the pilot has decided otherwise, at the risk of putting the passenger and the pilot in danger.
(3) Respect the maximum luggage weight
The light aircraft in which you will be flying is very sensitive to weight variations. The pilot takes into consideration the weight that passengers have declared for themselves and their luggage to check the plane’s gravity center. Therefore it is mandatory that passengers respect the maximum weight authorized by the pilot on this aircraft and not move their luggage during the flight. It's for all those reasons that passengers shall indicate the weight precisely before departure and inform the pilot if it were to change.
(4) It is forbidden to carry illegal or dangerous goods
The passenger should never take illegal or dangerous goods with them. If the passenger has doubts about the dangerous nature of carried goods, the passenger shall inform the pilot and check with the pilot if transportation is possible. The pilot can check your bags at any time and refuse to take you. If the pilot sees that you are carrying dangerous goods and the pilot has not been informed, the pilot shall refuse to take you on board.
(5) Always be on time
When planning the flight, the pilot takes into account the planned time of departure and arrival and the expected weather conditions at those times. Thus it is important that the pilot is able to take- off at the planned time. In case of uncertainty on the timely arrival, passengers shall inform the pilot.
(6) Cancellation by the passenger before the flight
The passenger may cancel a flight at any time before departure.
(7) Safety rules
The passengers shall obey the following basic safety principles:
I Refrain from smoking during the flight when the pilot tells you.
II Passengers are never allowed to touch the instruments and controls as this could lead to an
accident.
III Passengers shall not speak when the pilot is using the radio and during take-off and landing.
IV Passengers shall never touch the door lock if the pilot has not instructed them to do so.
V Passengers should refrain from using psychoactive substances, including alcohol before or during flying.
The code of conduct shall be acknowledged by the passenger